Complaints policy

We recognise that sometimes things go wrong or expectations of staff, services or facilities are not met and that patients may wish to complain about the service they have received. 

In general, most issues are best dealt with informally and as soon as possible after the event. You are encouraged to discuss concerns with the person concerned in an attempt to resolve them quickly and fairly.

If the matter is not resolved, concerns should be addressed in writing  to: Dr Eleanor Ivory. Marlborough Aviation Medical. Westalls Meadow, Hyde Lane, Marlborough. Wiltshire SN8 1JN